Free, Pro, and Max
Free has no subscription charge. Pro and Max are paid plans with the current features and limits shown on the Pricing page and at checkout. Monthly and yearly billing are currently offered; any other billing period will be described at checkout.
Charges, taxes, and renewal
Payments are processed through Dodo Payments, the payment provider currently used by EncoGoals. Unless expressly stated otherwise, prices displayed by EncoGoals are the base subscription price and exclude applicable taxes. GST, VAT, sales tax, or other taxes may be calculated and added at checkout based on your location and applicable law; EncoGoals does not promise a fixed tax rate. Taxes charged at checkout are separate from the base subscription price.
The checkout page shows the charge currency and final amount payable before you confirm payment; the amount may therefore be higher than the listed base price. A currency selected for display on the Pricing page is indicative and may differ from the currency charged at checkout. Currency and tax treatment may depend on your country or location, applicable law, and available payment method. A paid subscription renews automatically for the billing period selected until cancelled. Review the checkout and provider confirmation for the applicable renewal date and amount. For billing inquiries, contact support@encogoals.com.
Upgrades, downgrades, and plan changes
For a new paid subscription, features become available after checkout and billing confirmation. If you already have an active paid subscription, plan changes update that existing subscription rather than opening a duplicate subscription.
Upgrades to a higher tier may take effect immediately where supported by the billing system. The payment provider determines any immediate charge, credit, and future recurring amount; review the provider-backed quote shown before confirming. Billing adjustments and any required payment authorization follow the provider’s checkout process.
A change to a lower tier (for example, Max to Pro) is scheduled for the next billing date under the current billing system. Changing from yearly to monthly billing is also scheduled for the next billing date. Your existing plan remains in effect until then. The provider-confirmed effective date and billing details are shown when you review the change.
Changing to Free schedules cancellation of paid renewal for the next billing date. Your paid features remain available through the current paid period; after it ends, the account uses Free plan limits. Existing workspace data is not deleted solely because paid access ends.
If EncoGoals changes pricing for an existing recurring subscription, we will provide notice where required by law. Any applicable tax on a new or renewed charge is determined at checkout.
Cancellation and access
You can access the Dodo Customer Portal from your account billing tab to manage payment methods or cancel an active paid subscription at any time. A cancelled subscription preserves access until the end of the paid billing period. After paid access ends, your account operates under Free tier limits with all historical progress intact.
Failed payments
A failed or overdue renewal may shift the subscription into a past-due or grace-period state. The provider may retry payment or pause or expire the subscription under its applicable process. You can update your payment details through the Customer Portal; access during a payment issue follows the current subscription status.
Refunds and billing inquiries
Refunds are not automatic or unconditional. Eligibility is assessed based on the circumstances of the transaction, applicable law, payment-provider restrictions, and EncoGoals’ refund policy. Contact support to request a review, including for a duplicate or incorrect charge or a technical issue affecting a purchase. Where a refund is approved, it will normally be returned through the original payment method, subject to provider and payment-network processes. Processing time may vary; we do not promise a specific completion time.
For billing assistance or invoice questions, email support@encogoals.com with your account email and provider transaction/order reference. Never send full credit/debit card numbers or security PINs. Sensitive payment credentials are handled by the payment provider; EncoGoals may retain subscription and transaction references needed for account access, reconciliation, support, and legal obligations.
Changes to this policy
We may update this policy to reflect billing features or legal requirements. For material changes, we will provide reasonable notice where required by law or reasonably practicable. The effective and last-updated dates appear above. Nothing in this policy waives rights that cannot be waived under applicable law.